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  • myHPcloud
  • One-Time Payment Plan
  • Support 
    • Download
    • Code Redemption
    • Blog
    • FAQ
  • About Us
  • …  
    • myHPcloud
    • One-Time Payment Plan
    • Support 
      • Download
      • Code Redemption
      • Blog
      • FAQ
    • About Us
    Sign Up
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    • myHPcloud
    • One-Time Payment Plan
    • Support 
      • Download
      • Code Redemption
      • Blog
      • FAQ
    • About Us
    • …  
      • myHPcloud
      • One-Time Payment Plan
      • Support 
        • Download
        • Code Redemption
        • Blog
        • FAQ
      • About Us
      Sign Up
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      • FAQs

        General & Web Acess | Mobile App | Desktop App

        What is myHPcloud?

        How can I get more free space?

        How do I apply a voucher code?

        How do I cancel my monthly / yearly subscription?

        Will you renew my monthly or yearly subscription automatically?

        How do I upgrade my storage size?

        What happens when I stop paying or if my credit card expires?

        What happens if I upgrade my subscription before the end of my billing period?

        Will I lose my files if I did not renew my subscription immediately?

        What happens if I reach/exceed my storage limit?

        Is there an upload limit?

        How can I see how much space I have in my account?

        If I share myHPcloud with my family, will they see my content?

        (Web Access) Why does my computer ask me where to save my files each time when I try to download multiple files?

        (Web Access) Why does my Photos app automatically open when I try to download multiple image files?

      • General & Web Access | Mobile App | Desktop App

        Is myHPcloud iOS and Android app free?

        The auto backup on my app isn't working.

        How do I upoad my data and files into myHPcloud?

        How do I share my files with other people?

        How do I stop sharing my shared files?

        How do I turn on auto backup?

      • General & Web Access | Mobile App | Desktop App 

        Do I need to register for an account inorder to use the desktop app?

        Where can I find my backed up files?

        What happens if I log out of myHPcloud desktop app?

        How do I set up the auto-backup for folders on my PC?

        Do i need the desktop app to use this service?

        Is third-party transfer available for the desktop app?

      • Can't find what your looking for?

        Contact our support team at support@myhpcloud.com or complete the form below.

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