FAQs
General & Web Acess | Mobile App | Desktop App
What is myHPcloud?
How can I get more free space?
How do I apply a voucher code?
How do I cancel my monthly / yearly subscription?
Will you renew my monthly or yearly subscription automatically?
How do I upgrade my storage size?
What happens when I stop paying or if my credit card expires?
What happens if I upgrade my subscription before the end of my billing period?
Will I lose my files if I did not renew my subscription immediately?
What happens if I reach/exceed my storage limit?
Is there an upload limit?
How can I see how much space I have in my account?
If I share myHPcloud with my family, will they see my content?
(Web Access) Why does my computer ask me where to save my files each time when I try to download multiple files?
(Web Access) Why does my Photos app automatically open when I try to download multiple image files?
General & Web Access | Mobile App | Desktop App
Is myHPcloud iOS and Android app free?
The auto backup on my app isn't working.
How do I upoad my data and files into myHPcloud?
How do I share my files with other people?
How do I stop sharing my shared files?
How do I turn on auto backup?
General & Web Access | Mobile App | Desktop App
Do I need to register for an account inorder to use the desktop app?
Where can I find my backed up files?
What happens if I log out of myHPcloud desktop app?
How do I set up the auto-backup for folders on my PC?
Do i need the desktop app to use this service?
Is third-party transfer available for the desktop app?
Can't find what your looking for?
Contact our support team at support@myhpcloud.com or complete the form below.
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